Information for Patients and Guests

Useful Patient Information

Access your Patient Portal account here.

Read the Patient Portal Brochure for guidelines on how to access and use your Patent Portal.
The Patient Portal allows free and easy access to your personal healthcare information in a secure, online environment. The portal allows you to view medical test results, track your health information electronically, find a physician and more. Users of the portal can easily manage their medical information and access documents to share with their medical provider or physician.

New Discharge Call Program at Prince George’s Hospital Center

Prince George’s Hospital Center has partnered with Connect by National Research Corporation, a patient discharge call program that supports hospitals in driving clinical and service recovery. The program is a known industry best practice for readmission prevention, which assists in the immediate post-discharge phase of the patient care continuum. Calls take approximately two minutes, and allow improvement to the patient experience through addressing remaining service concerns or clinical questions after patients leave the facility. The program will begin March 20, 2017. Please feel free to call Kristin Forrest at 301.618.3565.

New Patient Information

Patients Rights and Responsibilities – Prince George’s Hospital Center

Patient Guidelines 

Complaint or Grievance Regarding Your Care

DHS Financial Assistance Policy

Financial Assistance page

Laurel Regional Hospital Estimated Average Charges for Common Procedures

Prince George’s Hospital Center Estimated Average Charges for Common Procedures

Notice of Privacy Practices

Dimensions Healthcare System is committed to protecting the privacy and confidentiality of our patient’s health information. The HIPAA Privacy Rule is the federal law designed to help protect the privacy of patient’s health information. “HIPAA” stands for the Health Insurance Portability and Accountability Act of 1996.

The HIPAA Privacy Rule requires that we give each patient our Notice of Privacy Practices to explain how we may use their health information. Our privacy practices will be followed by all Dimensions Healthcare System facilities including Bowie Health Campus, Laurel Regional Hospital, Prince George’s Hospital Center, and the Senior Health Center.

Copies of this Notice are also available at the Dimensions Healthcare System Corporate Office and/or in the Executive Office at each Dimensions Healthcare System facility.

If you have any questions about this Notice or our privacy practices, please contact:

Chief Compliance and Privacy Officer
Dimensions Healthcare System
3001 Hospital Drive
Executive Suite
Cheverly, MD 20785
Phone: (301) 583-4000 / Fax: (301) 618-3966 / TTY: (301) 618-3170

Request a Copy of Your Medical Records

If you would like to request a copy of your medical record, you must complete an Authorization for Release of Protected Health Information. If you are the legal guardian, healthcare agent, power of attorney or other legal representative of the patient, please attach proof of your authority to act on behalf of the patient.  Please be sure to fill-in the form completely, including signature and date, or the form may be returned to you for completion.  Please submit completed forms by or in person.  Fax (the fax request will only be accepted for urgent, continuity of care requests to physician offices, or other urgent care settings) or in person, to:

Prince George’s Hospital Center
3001 Hospital Drive
Cheverly, Maryland 20785
Phone: 301-618-2120  Fax: (301)-618-2997
Hours: 9-4 Monday through Friday

Laurel Regional Hospital
7300 Van Dusen Road
Laurel, Maryland 20707
Phone: (301) 497-7921 / Fax: (301)-497-7946
Hours: 9-4 Monday through Friday

Bowie Health Center/Dimensions Surgery Center
15001 Health Center Drive
Bowie, Maryland 20722
Phone: (301) 809-2098 / Fax: (301)-809-2080

Hours: 9-4 Monday through Friday

Family Health and Wellness Center
5001 Silver Hill Road
Suitland, Maryland 20746
Phone: (301) 618-2273 / Fax: (301)-618-3697
Hours: 9-4 Monday through Friday

Rachel H. Pemberton Senior Health Center
3601 Taylor Street, Suite 108
Brentwood, Maryland 20722
Phone:  (301) 927-4987 / Fax: (301)-864-9460
Hours: 9-4 Monday through Friday

Medical Records FAQs

1. Will you mail the copies or will I have to pick them up?
We can mail the copies to the address you specify on the Authorization form, or you can make arrangements to pick them up during our hours of operation.

2. Will you fax medical information?
We will only fax medical records to another healthcare provider or facility for continuing medical care.

3. Is there a fee for copying medical records? Yes, there is a fee to copy medical records. $0.76 per page copy charge. $22.88 preparation charge (This fee is not charged to patients.) There is no charge for records sent directly to a physician or healthcare facility for continuing care. The fees will be in compliance with applicable Maryland State guidelines.

If you have questions or concerns regarding your Medical Record or to request a copy of your Medical Record, please contact:

Health Information Management / Medical Records
Release of Information
3001 Hospital Drive
Cheverly, MD 20785
Phone: (301) 618-6969 / TTY: (301) 618-317 Fax: (301) 618-2997

Request a Copy of a Birth or Death Certificate

The Division of Vital Records of the Maryland Department of Health and Mental Hygiene issues certified copies of birth, death, fetal death, and marriage certificates for events that occur in Maryland. To receive a certified copy of a vital record, please contact:

The Division of Vital Records
6550 Reisterstown Road
Reisterstown Road Plaza
Baltimore, MD 21215
Phone (410) 764-3038 / (800) 832-3277

For more information, please visit the Division of Vital Records website at www.vsa.maryland.gov.


Nominate a Prince George’s Hospital Center Nurse for a DAISY Award

DAISY award honorees personify Prince George’s Hospital Center’s remarkable patient experience. The honorees consistently demonstrate excellence and compassion, and are recognized as outstanding role models in the nursing community.

What is the DAISY Award?

The DAISY award is an international program that rewards and celebrates the extraordinary clinical skill and compassionate care given by nurses every day. Prince George’s Hospital Center is proud to be a DAISY award partner, recognizing one of its nurses with this special honor every other month.

Click here for more information and to download the nomination form.

Click here to visit the DAISY Foundation’s website

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