Dimensions Healthcare System

LAUREL REGIONAL HOSPITAL EMERGENCY DEPARTMENT RECEIVES HEALTHSTREAM RESEARCH EXCELLENCE THROUGH INSIGHT AWARD

September 25, 2008

Laurel Regional Hospital’s Emergency Department received the HealthStream Research 2007 Excellence through Insight award for Most Improved Overall Emergency Department Satisfaction.

J. Edward Pearson, president of HealthStream Research, wrote, “we are honored to work with hospitals that are committed to providing excellent patient experiences. That is why we are delighted to recognize Laurel Regional Hospital as a hospital at the top of its class for Emergency Department experiences. Your dedication to providing the highest standards in patient care not only benefits your hospital, but the way healthcare is perceived and valued by your community. Please accept our congratulations for your exceptional performance. Your scores serve as an example for all clients that excellent customer service is an important component in the foundation of all successful hospitals”.

HealthStream Research is a full service provider of research solutions for healthcare organizations, whose focus is providing industry-leading, statistically valid data to ensure confidence when making important decisions that are part of an organization’s performance improvement objectives. The HealthStream Research Excellence through Insight award recognizes the hospitals that excel in their ability to gain insight into their patients, employees, physicians and community through research and to use that information to build excellence within their organization.

Laurel Regional Hospital is proud to accept this commendation as a result of the outstanding and improved service displayed by our Emergency Department. We extend sincere gratitude to our community who has allowed us to service them for more than thirty years.

ANNOUNCEMENT:
The public may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaint about a Joint Commission-accredited health care organization by either calling 1-800-994-6610 or e-mailing complaint@jointcommission.org.

DISCLAIMER: Except for faculty members, the physicians, midwives and other medical personnel depicted herein are NOT employees or agents of Dimensions Health Corporation but are private or independently contracted practitioners with privileges to admit patients to our facilities, and/or to treat patients who come to our hospital for medical care.

NEW VISITOR GUIDELINES DURING FLU SEASON
We are currently experiencing flu within the community and have adjusted our Visitors policy. You will not be able to visit if you are sick with any of the following: Fever, Diarrhea, Vomiting, Runny Nose, Sore Throat and/or Cough. No visitors who are pregnant or under the age of 18. Thank you for helping us protect our patients, visitors and staff. For more information about the Flu, visit The Center for Disease Control and Prevention website.

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